FAQs

 Welcome to our FAQ page! 

If you do not find the answer you are looking for make sure to contact us via our "Contact Us" tab on our site and we will get back to you. 

 Want to call us for a question?

Call or text us at 813-321-5713

 

Shipping in the summertime

 

We do use Coconut Oil in all of our cookies and with high heat, coconut oil will get softer and can/may separate in your cookies/appear on the packaging. This is completely normal and the cookies are still safe and edible. If you throw them back in the cooler they will firm right back up. 

 Need help editing my subscription

If you do ever have any problems, and can not fix on your own please email us at hello@revivealbyjack.com and we will make sure to update your subscription on our end! We can edit flavors, add or delete products, and also send you your reminder link of how to access your subscription portal yourself. 

Do you have Gluten Free Options?

Yes, we have gluten free options available in our Original Cookies. Click here to grab yours.  Our current gluten free flavors are White Chocolate Cranberry Oatmeal & Oatmeal Chocolate Chip.

 

No, we do not promote our cookies to be keto cookies. If you are on a Keto diet, speak with your doctor or coach to see if our macros fit into your meal plan. 

 

How To Heat Up or Reheat your RA Cookie: 

Depending upon which cookie size you have opted for will determine how long you need to heat up your cookie. Set your oven or air fryer to 300F and bake your room temperature cookie in 10-30 second intervals or until golden and crispy. We do not recommend microwaving as it can create a “tough” texture.

 

No, your cookies will not go bad. We recommend a shelf life of 3-4 weeks with each of them, stored in a pantry, and 4-6 weeks if refrigerated. But just keep in mind we bake them fresh every week so you always have the opportunity to grab more as needed.

 

I placed my order so I could have it by Friday. On your site it says I should have gotten my package by Friday. My friends order from you and that’s when they get it. Is mine lost?

No, your package has not been lost just because you haven’t gotten a shipping confirmation email. USPS scans packages based on a number of different factors that are beyond our control so your package could be in the works.

Given to COVID19, there are potential delays among every order. If you are ordering to have your package by a deadline we recommend, during this pandemic, to order a full bake day, Tuesday deadline, before you need it. This way you have time to get your package if there are delays.

 

My Cookies Are Too Soft & Melted, Are They Ruined?

No, your cookies are definitely not ruined. We bake our cookies using high quality ingredients such as Coconut Oil and if left out in the sun for too long or in a warm environment they definitely will soften. This is the same scenario as if you were to leave a protein bar in the heat or chocolate chips. Definitely will not ruin them or have a effect on their flavor/ quality.

What we recommend to do is pop your box right in the fridge so that the Coconut Oil in your cookies can solidify back up and then after that you can store them in your pantry.

This is why, in a normal non-pandemic world, we ship our cookies using Priority 1-3 day shipping so that you get them as soon as possible without them having to be in the heat for too long but if your package is delayed it just means a little more heat will be around the cookies.

Refrigerate and they will be delicious as ever!